Horrible horrible customer service. I like to support small businesses but this is one place I will never patronize again. I had the displeasure of speaking with Anthony when he called regarding an item we purchased (on Saturday) for in store pick up. So Monday morning Anthony calls with an annoyed tone and states if my husband doesn't come pick up the item by close of business today he is canceling our order. I inform him that my husband has a full time job and his own business so would it be possible for me to pick the item up as I'm only 10 minutes away. He gruffly says NO! As I try to explain that because the website wouldn't populate the sale price of the item, we had to place the order via customer service and were not aware that we wouldn't be able to add an additional pick up person via the pick up email, he rudely begins to talk all over me, telling me that his wife puts him down as an alternate person when she orders from Walmart or target yada yards yada. I say "Yes, but those places also give you the option of adding an alternate pick up person when you receive the confirmation email." I even offer to have my license and have my husband text me his license and the credit card used to purchase the item. Once again he rudely barks NO and proceeds to say "at this point, he either picks it up by close of business or I'm canceling the order" mind you, our email confirmation states we have five (5) days to pick up the item before it is cancelled. The day he called was day 3! When my husband called to tell Anthony when he'd pick it up, he was met with the same nastiness as I was so he decided to let Anthony cancel his order because he'd rather spend his money elsewhere. I'll be writing a letter to Ace Hardware corporate because they should be made aware of how this small store is ruining their brand by their ugly attitudes and non existent customer service. Because this place has turned me off from other Ace Hadware stores.
They have everything I need.
The staff is very friendly and helpful! Pretty much always have what I need!!
Super friendly. I prefer to shop here then Lowe's down the street. I would rather give my money to a small business. They know me in there and always are nice and really helpful.
This is now an ACE Hardware, and is my favorite local hardware store!
Huge selection of great, hard to find items and great parking
Staff was very friendly and helped me find the right part that Home Depot didn't have. Their selection is great! Recommended
We visited to find an adhesive for a nylon plastic drone leg and not only did they have exactly what we needed but the staff even took the time to explain how to use the glue properly.
Places like this are a dying breed. Support you local businesses.
Brothers Hardware Plumbing Heating is a US Hardware Store based in Rutherford, New Jersey. Brothers Hardware Plumbing Heating is located at 10 Orient Way, Rutherford, NJ 07070, USA.
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